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  1. EasyErlang

    EasyErlang - call center staffing planning and optimization tool using Erlang C modeling
    staffing3
    call center2
    help desk2
    workforce2
    workforce management1
    Erlang1
    Erlang C1
    Erlang C calculator1
    Erlang calculator0

    www.easyerlang.com - 2009-02-05

  2. Open Source CSM

    Open Source Telephony and Help Desk
    open source4
    call center2
    telephony2
    contact center2
    csm1
    help-desk1
    erlang1
    customer service management1
    cutomer service1

    www.opencsm.com - 2009-02-13

  3. Telecom Tools

    770 Valley View Circle Aurora, Ohio 44202 Phone: (330) 562-5900 Fax: (330) 562-3553 Telecom Tools is a developer of software tools for distributors and ...
    CONSULTANTS3
    Telecommunications3
    Call CEnter2
    LONG DISTANCE2
    PBX2
    Telecommunication2
    Poisson2
    ACD1
    CCS1
    Queue1
    Traffic Engineering1
    Erlang1
    Automatic Call Distribution1
    Call Processing1
    Telecommunications Management1
    PBX INSTALLATION1
    TELECOMMUNICATIONS TOOLS1
    Telecommunications Traffic1
    LOCAL TELEPHONE COMPANIES1
    PBX Features1
    PBX CONFIGURATION0
    PBX Implementation0
    PBX Project Management0
    PBX Sation Review0
    Phone Detailing0
    Station Configuration0
    Station Labels0
    Station Programming0
    Telecom Management Tools0
    Telecom Traffic Analysis0
    Trunk Configuration0

    www.telecomtools.com - 2009-02-06

  4. Deia Solutions - Call Center Software for the Rest of Us

    Deia Solutions - Call Center Software for the Rest of Us
    performance4
    CRM3
    business intelligence2
    call center2
    productivity2
    efficiency2
    ASA2
    contact center2
    call centre2
    ACD1
    call center software1
    contact centre1
    call center management1
    customer service software1
    contact center software1
    call center consulting1
    Erlang1
    analysis software1
    call centre software1
    service level1
    contact center management1
    call center scheduling1
    customer service solution1
    analysis tool1
    business decision1
    agent performance1
    Erlang C1
    call center planning1
    business analysis tool1
    call center simulator1
    call center budgeting1

    www.deiasolutions.com - 2009-02-04

  5. ShiftCenter - Call Center Software for the Rest of Us, Coming 2007

    ShiftCenter - Call Center Software for the Rest of Us, Coming 2007
    performance4
    CRM3
    business intelligence2
    call center2
    productivity2
    efficiency2
    ASA2
    contact center2
    call centre2
    ACD1
    call center software1
    contact centre1
    call center management1
    customer service software1
    contact center software1
    call center consulting1
    Erlang1
    analysis software1
    call centre software1
    service level1
    contact center management1
    call center scheduling1
    customer service solution1
    analysis tool1
    business decision1
    agent performance1
    Erlang C1
    call center planning1
    business analysis tool1
    call center simulator1
    call center budgeting1

    www.shiftcenter.com - 2009-02-06

  6. Erlang Traffic and Queuing Software

    Erlang software supporting Erlang B, Erlang C, Poisson, Delay, Engset, and Binomial models. Ideal for Voice or Data Traffic Engineering, and Call Center design
    traffic3
    centre3
    voice3
    Palm3
    Simulation2
    call center2
    Pilot2
    poisson2
    SLA2
    dimension2
    ACD1
    Visor1
    delay1
    PalmOS1
    Equation1
    equations1
    traffic engineering1
    erlang1
    Simulate1
    binomial1
    queuing1
    Erlang C1
    engset1
    Erlang B1
    erlangs1
    Erlang P1

    erlang-software.com - 2009-04-12

  7. Human Numbers

    Get Flash '; document.write(alternateContent); // insert non-flash content } } // --> // Provide alternate content for browsers that do not support scripting // ...
    MANAGEMENT5
    CONSULTING5
    STAFFING3
    CALL CENTER2
    SCHEDULING2
    WORKFORCE2
    FORECASTING2
    CONTACT CENTER2
    OUTSOURCED2
    Workforce Management1
    BULLSEYE1
    WFM1
    ERLANG1
    SERVICE LEVEL1
    BULLS EYE1
    BULL'S EYE1
    SCHEDULING SERVICE1
    FORECASTING SERVICE1
    BULL'S-EYE1
    Human Numbers1
    FORECAST DEVIATION0
    OUTSOURCED WFM0
    WFM CONSULTING0
    WORKFORCE MANAGEMENT SERVICE0

    www.humannumbers.com - 2009-02-08

  8. Phil Stubbs

    Home | Customer Contact | Business Modelling | Web Work | Articles | Links | ErlangC | About Customer Contact Business Modelling Web Work Articles and ...
    Business7
    Customer Service3
    Calculator3
    Call Center2
    Modelling2
    Call Centre2
    Customer Contact1
    Erlang1
    Operational Research1
    ErlangC1

    www.philstubbs.com - 2009-02-05

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